Frequently asked questions
Who is our Primary Shipping Partner
We have partnered with FedEx to deliver the fastest service at the lowest price.
How do I recive a package to a P.O. Box?
When shipping to a domestic P.O. Box choose any USPS service as FedEx only delivers to physical addresses.
When will I receive my order?
Our commitment is to ship orders within 48 hours from when they were placed.
Can I expedite my order?
Yes, within the U.S. you can choose FedEx Overnight Delivery. All other orders will be shipped via FedEx 2-Day service.
How does shipping internationally work?
All orders are shipped via FedEx International Priority. Orders to Canada will be shipped via USPS First Class International. All duties and taxes are the responsibility of the customer.
Do I have to provide documentation to receive my package internationally?
No, EMLAB will provide all necessary documentation to clear customs.
How much do you charge for international shipping?
Based on your order, shipping costs will be automatically calculated on the shopping cart.
Does your semen sexing agents need to be shipped cold?
No, all of our agents are freeze dried which allow for shipping without refrigeration. Upon receipt they will need to be stored in the freezer until use.
Do your pregnancy tests need to be shipped cold?
No, P-TEST does not require refrigeration. We recommend storage in a cool, dry, and dark place.