Q: Who is our primary shipping partner?
A: FedEX and USPS
Q: Does FedEx deliver to P.O. Boxes?
A: No, packages to P.O. Boxes will be shipped via Priority Mail.
Q: How soon do we ship orders?
A: Our commitment is to ship orders within 48 hours from when they were placed.
Q: Can I expedite my order?
A: Yes, within the U.S. you can choose FedEx overnight delivery. All other orders will be shipped with
FedEx 2-day service.
Q: How does shipping international work?
A: All orders are shipped via FedEx International Priority. Orders to Canada will be via USPS First Class
International. All duties and taxes are the responsibility of the receiver.
Q: How much does it cost to ship internationally?
A: Based your order, shipping cost will be automatically calculated on the shopping cart.
Q: Does our semen sexing agents need to be shipped cold?
A: No, all of our agents are freeze dried which allow shipping without refrigeration. Upon receipt they will
need to be stored in the freezer until use.
Q: Does our pregnancy test need to be shipped cold?
A: No, P-TEST is does not require refrigeration. We recommend storage in a cool, dry and dark place.
Q: Do I have to provide documentation to receive my package internationally?
A: No, EMLAB will provide all necessary documentation to clear customs.